2010-01-06

By Editor, CIR

Citicus has won a contract to provide the Scottish Government's Improvement Service with a risk management solution for its Customer First programme, piloting a standard for identification, recording, management and reporting of risk.

"The increasing complexity of technological change, growing number of hosted systems and the large number of people and organisations involved, meant that managing threats and implementing the required controls was becoming an even greater challenge. Significant reputational damage, with a consequent lack of confidence in our systems by the public, is a very real possibility if threats are allowed to materialise," explained Tom McHugh, Customer First's Programme Manager.

Citicus ONE was employed to improve risk identification and management for the different systems and programmes within Customer First. The initial focus was on its Citizen Account Records System, OneScotland Gazetteer database and Customer Service Professional, supporting an accredited training and qualification scheme.

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